Issue management - the easy way - with SuiteSupport

Better management of all your test cycles:

• With Issue Manager you can assign bugs to specific versions of your Product
• Assign a support person to the Issue
• Using the Master Code customization capabilities, assign status codes that match your methodology and track the bugs as they go through the cycle.  As an example, you can add the following codes to the Issue Manager Status field: New, Assigned, In Progress, Ready for Test, Closed. Then use these codes to track bugs as they are found and completed
• Automatically notify the people that need to know when something changes for the Issue
• Track the bugs using Issue Manager's search engine with its full Boolean search capabilities
  
  

More robust Production support:

• Using a single database for testing and for Production bug reporting/resolution, you can search if any pre-Production bugs found their way back into the code when a Customer calls in with a problem
• Quickly find if the current Issue is one that is already known, and what the status is
• Track and report the problems for a given Contact
  
  

Get more out of tracking bugs than just tracking them:

• Assign Problem and Resolution categories (that you create!) to a problem.  Use this information to improve the areas that are causing the most problems.  For example, adding Resolution codes of Code fix,  Documentation, User Error, ..., you can identify the reasons for the bugs and take appropriate action.  This is a real aid for Lessons Learned, as well.

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