Keyword Searching

Suite Support uses a very robust compound boolean Issue search engine. Searching is performed by specifying Issue keywords for Issues you want and Issues you don't want. Issue keywords are automatically maintained when an Issue is created or updated. From the search result list, the user can select an Issues to maintain.

There are three ways to search and report on Issues:

Custom Views

When defining custom views, you can:

• Select the keywords to use when searching - using 'and", 'or' and 'not' boolean logic
• Select the fields you want to display - and the order to display them
• Select the sort order of the results
• Store the view to use again and again
• Do all of this from an easy-to-use wizard

You can then specify which Custom View to exec from a drop down box that shows all available views.

You can build custom views for your special needs. Quickly search for Issues:

• assigned to you, all of them or just the open ones
• for a given Contact
• for open Issues assigned to a particular project - great for UAT Issue meetings
• certain problem or resolution categories
• whatever you need or want to repetitively search and report for

Other Issues that match the current open Issue

Great for Call Center support, you can search the Issue database for Issues, open and closed, that match the current Issue that you have open. Quickly find if the current Issue is one that is already known, and what the status is.

Custom Search

For one-time quick searches, you can specify the keywords for searching and quickly get the results.

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